Information technology is one the most important areas in the world. Technology and computers have become an integral part of our daily lives. It is used to communicate, conduct commerce, escape reality. CMIT is an expert in IT Support Company that monitor systems and computers all day long all year round. CMIT’s proactive management system informs us when devices on your network are experiencing issues. Also, it backs up your data safely and securely to prevent security issues before they affect your company.
Computers are susceptible to failure like all devices and need maintenance to keep them functioning for as long as possible. Large companies often have an IT department, but this is not always the best or most preferred option for smaller companies that don’t have the resources or desire to create a new department.
Many successful companies will outsource their IT requirements to independent firms in order to manage their systems without funding them directly. Some companies are skeptical about outsourcing IT departments. We hope this article will help you understand the pros and cons to outsourcing your IT requirements to an independent firm.
Pro: Cost Mitigation
It is expensive to build a company from scratch. These costs can be very expensive, and will only get more expensive if your IT department has to be funded. It can take years for certain corporate trends to change but technology changes almost every year. To keep your IT department in good shape, you must constantly update technology and staff to deal with the latest aspects of IT.
You will spend hundreds of thousands of dollars on buying resources, upgrading server rooms, maintaining job listings, and replacing staff members who are ill or adding specialists to new programs. The average IT department will spend between $4,000.00 and $27,000.00 per employee. If your IT department is an internal department you created, these costs are not your responsibility. These costs do not apply to IT outsourcing.
The firm that you outsource your IT services is responsible for maintaining its staff, servers, and technology. The only cost to your IT services is the monthly or annual fee. This will make it much more cost-effective to hire a third-party IT company than building your own department.
It can be difficult to keep up with larger corporations if your company is smaller. This is because you likely cannot support the hiring of so many employees and IT departments to maintain your technology. It is not a lack of resources, but it can be fixed by outsourcing. Outsourcing reduces these costs and gives you the time to build your company before trying to create new divisions.
Superior Remote Support
If you have an in-house IT department, chances are that your technicians and specialists will be sent to the employees’ offices to address technical issues. Remote support programs will likely be less appealing to you than having on-site technicians. You can easily send your staff wherever they need. This can prove to be even more costly than you think. If a computer is damaged or becomes unusable for a specific task, it can cause a downtime that prevents them from performing the job they were hired to do. Waiting for a technician arrives on-site only makes the situation worse.
Outsourcing to a third party firm, even if they are not located in your office, can lead to downtime that could be worse as the technician’s drive must be taken into account. Virtually every IT company uses remote support software to resolve software problems without the need for an on-site technician. It means that your employees will experience less downtime due to technical issues. All it takes is a simple phone call to get a technician on the case.
Con: Lower Overall Control
Although it is costly to build your own IT department, you have more control. You can, for example, decide what hardware and software you use for certain tasks and what qualifications you would like to see in experts. You can also control the amount of server space that is allocated to specific parts of your company. This is why outsourcing IT services to third-party providers is not recommended.
Third-party IT providers have full control over the technology, software and personnel they use to provide their services. You can trust them to use the right tools and people to meet your needs. This lack of direct oversight can be a problem for many companies, who would prefer to control every department. Other companies prefer to be hands-off, but it can be overwhelming to trust so much in a third party firm you have little control.
This lack of control can be minimized by making sure the quality of the company you contract is maintained. This indirect control over the IT company helps companies avoid being too stretched.
Con: Hardware issues might require longer downtime
Remote diagnosis and repair of software issues is possible since all an employee needs is a technician to connect and control the computer. Remote IT services can be more challenging with hardware issues. Software issues can be assessed digitally but hardware issues will require a technician to check the mechanical parts. This cannot be done without the technician being present in the room with the machine. Remote support is not an option if the issue is hardware-related.